Dev Version
V3.1 Alpha 3
+ Multiple POP3 accounts now supported.
V3.1 Alpha 2
+ You can now resend Unpaid and Overdue invoices
+ SOAP Improvements (get clients, more get ticket options, get ticket departments, get license keys)
* Fixed bug that caused soap functions to fail when facebook authentication was enabled.
V3.1 Alpha
+ Alternating background colours for ticket notes
+ N-central integration (You can now import N-central computers)
+ You can now select a ticket department for pop3 downloaded tickets
* Fixed a number of PHP notices
* Fixed a bug that stopped custom password reset notices from working
* Fixed a bug where invoices might not get marked as overdue
* Fixed Uncaught exception phpmailerException when sending certain emails caused the queue to get stuck.
* Fixed some bugs with bulk Kaseya add computer
- Changes to support multi tenant system (Dalegroup use only)
- Warning message now displayed on retired computers.
- Client add ticket now redirects to new ticket once created
- HTML fixes and improvements.
- Can now upload a file from the attach file list
- View Kaseya and N-central computers now only displayed if enabled
- Some minor improvements to add/edit invoice page.
Current Version
V3.0 (March 2012)
- Released
V3.0 Beta 1
- Updated Installer
- Added missing whois class.
V3.0 Alpha 2
+ Akismet support for Anonymous Support Tickets (enable from General Settings)
+ Facebook Login Support (enable from General Settings, users must link their Profile first).
+ You can now edit Client Notifications
* Security Fixes. Clients with no company attached and view_company permissions could view other non company clients data.
* Fixed Add Domain SQL Error.
+ Basic Whois on View Domains
- Fixes and Improvements to Invoices.
- Improvements to session security.
- Logs HTTP Referrer in File Download Links
- No longer adds a note to old tickets when merging (stops lots of emails).
- Better reports if an email isn't going to be sent on a ticket
- Previous Page / Next Page on the bottom of the admin ticket list
- Minor changes to the cron system to reduce double processing tasks
- Updated Installer to new Theme.
- Updated Boxcar class to work with updated API (not accepting hashed email addresses anymore).
- Database index improvements.
- Ticket source on admin edit ticket page.
V3.0 Alpha 1
+ Invoicing Support including basic PDF invoices
+ Added JQuery datepicker Calendar
V2.6 Dev 1
+ All New Client Theme
+ Themes Admin Settings Page to more easily switch between different themes
+ You can now add License Keys via SOAP call
+ You can now delete a License Key
+ Basic Ticket Departments
- Increased Max Queue Data size (should fix some email issues with emails containing large amounts of text)
- Database upgrade notice now on admin index page (when upgraded needed)
- Minor changes to the Add Client page
- Swapped CSS Red/Green for Ticket Status (to match future invoicing system).
- HTML fixes and improvements.
- Upgraded JQuery to version 1.7.1
Past Versions
V2.5 (Jan 2012)
+ new_ticket_note and new_ticket can now send a notification to an Anonymous Client (if Allow Anonymous Support Tickets is enabled from the Ticket Settings Page).
+ State and Country fields added to locations.
+ You can now set a client to a location.
+ File Download Links. You can now publish files to users via a URL.
+ Ajax load Kaseya computer info on view_computer.php admin page.
+ You can now create a login message on login page.
+ Boxcar ticket notification support
+ Client view tickets page now remembers selection in session
* Fixes to ipm_soap_get_tickets and ipm_soap_get_ticket_notes for invalid characters in XML
* Fixed white space in ipm_config.php when created during install
* When adding a Kaseya computer date_added was empty
- HTML fixes and improvements.
- Improved Add Client page. You can now select which notifications are enabled when adding a client.
- Jquery/Ajax selector for Company/Clients drop down, much faster when you have a large number of clients in the system.
V2.4 (30th August 2011, first release on codecanyon)
+ New HTML documentation (replaces PDF file)
+ PSD for IPManager Client Portal
- Upgraded adldap to version 4.0.2
V2.4 Beta 2
+ You can now mass open tickets
* Fixed deleting Knowledgebase articles
V2.4 Beta 1
+ You can now merge tickets
+ You can now view/add/delete Rollernet Secondary Domains
+ The installer will now write the config file if possible
- Updated Installer with latest DB changes.
V2.4 Alpha 1
+ Public and Private Comments for Companies.
+ You can now attach a file to a Company.
+ You can now attach a file to an existing ticket from the admin view ticket page.
+ You can now attach a file to a Knowledge base article.
+ Clients can now download a public file from a Knowledge base article
+ WYSIWYG editor on Knowledge base articles
+ View admin ticket page now remembers selected (via ajax) tickets in session.
+ Knowledgebase search in admin header
+ You can now delete a file
* Fixed some minor AD bugs
* Minor POP3 fix when NOT downloading attachments
* Fixed Forgot Password function creating a reset key for non local accounts
* Fixed admin menu being displayed under certain content.
- Upgraded adldap to version 4.0
- Upgraded Jquery to version 1.6.2
- More AD logging.
- Improvements to the attach file list (you can now attach multiple files at the same time)
- Displays Company/Client/Date info on view device page.
V2.3 July 2011
- Minor changes
V2.3 Alpha 1
+ Forgot Password (needs to be enabled from General Settings), local accounts only
* Fixed error when attaching a file to a device
* Fixes to POP3 emails with UTF-8 characters in the subject
* Fixed Kaseya setting being overwritten when editing the general settings page.
* Fixed view software page displaying all license keys.
* Fixed Domain Whois Lookup when using WHMCS
- Some more events logged
- Improvements to custom fields setting interface
- Improvements to admin view tickets page
- Client page now supports paging
- Minor changes
V2.2 Beta 1
- Changes to licensing system to allow for free version.
- Ticket is now reopened if a new comment is posted after it had been closed.
- Some more SQL improvements to ticket indexes. Now MySQL is no longer doing a filesort on the main tickets query. Should be much quicker for reading tickets.
V2.2 Alpha 2
+ Ticket Email Notifications for Assigned User
+ New queue system for sending emails
- Decreases processing time when submitting a ticket (user no longer needs to wait for emails to be sent).
- Cron required for email.
- Able to resend email if the last attempt failed (5 retries total).
+ Phone Number field for clients.
+ You can now attach a file to a Computer or Device
+ File Name/Description Search in admin header
- Some changes to SOAP permissions to match changes in Alpha 1.
- HTML fixes and improvements.
- Some minor improvements to domain storage
- Some improvements to logging ad account logins.
- SQL improvements to displaying allocations (should be quicker now if you assign allocations to clients).
V2.2 Alpha 1
+ My Page (including Personal To Do List and Displays last 10 tickets)
+ Priority Filter in admin panel for tickets
+ Ticket Subject/Description Search in admin header
+ Clients & Admins can now upload a file when creating a new ticket (upload_any_file permission required)
+ Basic Diff support for text configurations on devices.
+ Now able to delete a company
+ More permission options to lock down the admin panel
+ You can now view news in admin panel
- Improvements to Session Security
- Improvements to Event Viewer
- You can now assign a user in the admin panel when creating a ticket (add_any_ticket permission required)
- Minor SQL fixes and improvements to ticket indexes.
- HTML fixes and improvements.
V2.1 - (Late April 2011)
+ Time Zone support for IPManager Server
+ You can now edit Ticket Priorities
* Fixes to Kaseya 6.x Ticket and Computer Importing
- Some improvements to the installer
- Some more improvements to the events table SQL indexes
- Removed Add menu from admin page
- Some improvements to time management (more to come in future)
V2.1 - BETA 1 (April 2011)
+ POP3 download to create tickets and update tickets from email replies (including file attachments).
+ Admin view tickets page now remembers selection
+ Create your own HTML email templates for Ticket Email Notifications
+ Gravatar Support
+ Now able to delete news
+ Now able to delete clients
+ Now able to bulk add Kaseya computers
+ Javascript drop down filter for selecting company/clients.
+ Company filter on view devices/allocations and locations
+ Basic Knowledgebase
+ Added Help Widgets on Add pages
+ Global Custom Fields for tickets
- Admin Panel HTML fixes and improvements
- Minor improvements to domain storage section
- Minor permission improvements
V2.0 - Released Feb 2011
+ First Public Release
V0.1 - V1.9
+ Internal Use Only